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Effective Date: [May 24, 2025]
This Privacy Policy describes how Clothency (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://clothency.com (the “Site”).
When you make a purchase or interact with our website, we collect the following types of personal information:
Identity Information: Name, billing and shipping address, phone number, and email address.
Payment Information: Credit/debit card details (processed securely via our payment gateway).
Device Information: IP address, browser type, time zone, cookie data, and device identifiers.
Order History: Items purchased, order dates, shipping information.
Usage Data: Pages visited, time spent, and other behavioral data.
We collect and use your information to:
Process and fulfill your orders
Communicate order updates or promotional offers
Improve our website, products, and services
Detect fraud and prevent abuse
Comply with legal obligations
Depending on your location, we rely on the following legal grounds to process your data:
Consent – When you voluntarily provide us information
Contractual Necessity – To fulfill orders and deliver products
Legal Obligation – To comply with applicable laws
Legitimate Interests – For business operations and marketing, where permitted
When you provide us with personal information to place an order, verify a payment method, or arrange delivery, you implicitly consent to our collecting and using that information for the specific purpose only.
If we ask for your information for a secondary reason (such as marketing), we will either ask you directly for your expressed consent or provide you with an opportunity to opt out.
Depending on your jurisdiction (such as the EU or California), you may have the right to:
Access the personal data we hold about you
Correct or delete your personal information
Restrict or object to the processing of your data
Request data portability
Withdraw your consent at any time
Lodge a complaint with your data protection authority
To exercise your rights, please contact us at: support@clothency.com
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or legal obligations).
We do not sell your personal information.
We may share your data with trusted third parties only as necessary to:
Fulfill orders (e.g., shipping providers, payment processors)
Host and operate our website (e.g., Shopify Inc.)
Comply with legal or regulatory requirements
All third parties are required to handle your data securely and in compliance with applicable laws.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products to you.
Your data is stored securely on Shopify’s data storage systems, databases, and applications.
For more details, please review Shopify's Privacy Policy.
We use cookies and similar technologies to:
Maintain your session
Remember preferences and cart contents
Analyze traffic and user behavior
Personalize your experience
You can manage or disable cookies in your browser settings or via our site’s cookie banner where applicable.
We respect “Do Not Track” signals and comply with the California Consumer Privacy Act (CCPA).
If you are a California resident, you have the right to:
Request access to or deletion of your personal data
Know what information we collect and how it's used
Opt-out of the sale of personal information (Note: We do not sell your data)
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, please contact us, and we will promptly delete it.
We follow industry best practices and implement security measures such as encryption, firewalls, and secure access controls to protect your data.
However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to keep your login credentials confidential.
We reserve the right to update or change this policy at any time. Any modifications will be posted on this page with the revised date.
We encourage you to review this policy periodically to stay informed.
If you have any questions, concerns, or data access requests, please contact us at:
📧 Email: support@clothency.com
🌐 Website: https://clothency.com
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